EM
Elma M

1 reviews | Active since Mar 2015

02 Mar 2015, 14:16

Debit order date Deduction

On the 27th the debit order of R139.00 went through my account, and my salary gets paid only on the 28th of every month (irrespective of whether its weekend). It might look like it's a small amount but the fact is, when you apply you clearly state when you normally get paid, which I clearly stated on the application form, what about my credit profile.<br> I am now sitting with unpaid debit order and additional charge of R115. I called the call centre and they claimed that they send notification on the 18th, which I did not received. <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2015, 11:39
Official
Hello Molefee,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Your debit order date is set for the last working day of the month. The last working for February was on the 27th.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards
Thabelo
REQ:***

Best regards,