1 reviews | Active since Dec 2015
Debit order credit limit
Recently moved my contract from my mothers name to mine and once this was completed upgrade to a new contract. since they no longer have a top up plan they were going to set my call limit to zero so that I cant go over my limit and would then be able to load airtime and data. received my first statement that was overcharged so phoned and they told me it was extra charges due to the switching of names. second statement overcharged phoned told me they would take it up with finance. third statement overcharged went to the store told me that finance had ask the consultant to ask me to send proof that my credit limit was set to zero but no one has ever gotten back to me. I have sent numerous emails with no response and have check the credit limit reference number that was used in store and limit was set to zero but they are still charging me. have cancelled my debit order and will only pay once this matter is resolved.
Hello bobbreytenbach,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** usage limit has not been set up. The usage limit has been set up R6600.00 we have changed the usage limit now to R0.00 for the account not to be billed extra for data usage.
The transfer from your mom name to your account has been done on 26 August 2015 no extra charge on the September invoice for data, the September invoice has been billed for prorate charges from the activation of this number until the close of the invoice date 20-9-2015 we do pick up that the last invoice generated for account A*** was for August month. The September invoice for this number has been added on your account. The data charge for data added on the October invoice. The November invoice charged for data charges due to no usage limit set up. We do require the copy that proof you requested for the usage limit before we can pass the credit. We do pick up that the usage limit has been removed by yourself on the 26-8-2015 via MTN Active system.
Debit cancelled, please fax copy to us ***.
Kind Regards,
Alice
Best regards,
Hello bobbreytenbach,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** usage limit has not been set up. The usage limit has been set up R6600.00 we have changed the usage limit now to R0.00 for the account not to be billed extra for data usage.
The transfer from your mom name to your account has been done on 26 August 2015 no extra charge on the September invoice for data, the September invoice has been billed for prorate charges from the activation of this number until the close of the invoice date 20-9-2015 we do pick up that the last invoice generated for account A*** was for August month. The September invoice for this number has been added on your account. The data charge for data added on the October invoice. The November invoice charged for data charges due to no usage limit set up. We do require the copy that proof you requested for the usage limit before we can pass the credit. We do pick up that the usage limit has been removed by yourself on the 26-8-2015 via MTN Active system.
Debit cancelled, please fax copy to us ***.
Kind Regards,
Alice
Best regards,