DEBIT ORDER COMPLAINT

As my service provider, you have messed up my account big time because of your mistakes. As attached, I renewed my contract and took an Apple iphone on My MTN choice of R499.00 p/m (S200+D500+LTE). This was done on the 28th of February 2015 however the debit order of end APRIL deducted about R1550.00 from my ABSA account. I queried this with MTN Century City and they said I must call the Head office. On Tuesday, I called the Head office and they are sending me back to the store I bought the phone. Naturally, I don't think this is how you are supposed to service your customers<br> <br> I was told that the limit was not set at the store I bought the phone from although I signed the tariff charges to be set at R499.00 p/m. My other debit orders have bounced back and I demand that you resolve the matter and credit my account with the difference of as per the terms and conditions I signed (see attached). Failure to resolve the matter within 7 days from today will result in me filing a complaint with ICASA and HELLOPETER .<br> <br> The cell number concerned is *** and it is the phone which has been bought for my daughter. I am contactable at ***6