Debit order change

<p>Have been a happy MTN user from about 2008</p> <p>This year when I upgraded my handset on the 26 April, I asked them to please change my debit order date to the 01st of every month.</p> <p>I was promised that it was done, in June I went back to the MTN store to query why my debit order was still going of on the 20th of each month, after a long story she advised me that in August it will be sorted out guaranteed.</p> <p>On the 21st I got a message to say I was debited again, I did not make provision for this debit order as my life covers and investments went of on the 20th of the month.</p> <p>If my life cover returned due to a debit order and something happened to me my family would not have been covered….</p> <p>I want to know who is going to pay back my bank cost for the unpaid, due to this inefficient service my back account is reflecting poorly for the first time in my LIFE.</p> <p>Got an SMS today to advise me I need to pay and I need to pay the unpaid as well to MTN, please advise me who is going to pay that as this unpaid was due to POOR service.</p> <p>From April to now they did not manage to change the debit order, I phoned client service and got it done same day… What kind of staff are you employing????</p> <p>I want this resolved, I will gladly change my account to Vodacom as that is where I went to open my husband’s account.</p>