KG
Kim G
1 reviews | Active since Jan 2016
02 Feb 2016, 10:45
Debit Order Cancellation
So more than a month of fighting with you people about ending my contract and migrating me to prepaid, its finally done and the final balance paid IN FULL (with much protest ) . <br> <br> Please explain to me why a debit order went off today (02/02/2016) for the amount already settled last week. <br> <br> Note that I have cancelled all future debit orders with MTN and received a confirmation SMS stating that no further debit order will go off against my account. Yet the exact opposite happens.<br> <br> How many people does it take to get it right??? I am sick and tired of going around in circles!!!<br> <br>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Feb 2016, 16:10Hello Kymi01,
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 16:10
Official
Hello Kymi01,
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's replyOfficial
03 Feb 2016, 16:10Hello Kymi01,
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 16:10
Official
Hello Kymi01,
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused
Debit order requests are sent out to the bank 10 days prior to the actual debit order day. AT the time that manual payment was done, the request had already gone through from our MTN side.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Best regards,