gH
gerard H
1 reviews | Active since Mar 2009
16 Feb 2018, 12:49
Debit order arrears
I took out a contract more than 2 years ago. I am debited monthly R99 for 2gb data. I am now R253.95 in arrears. I was assured by the credit department that it would be sorted out more than a year ago. Now I cannot upgrade to another contract. No service.
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Replies (3)
MTN South Africa's replyOfficial
19 Feb 2018, 10:32Thank you for your post.
We sincere apologized for any inconvenience incurred..
Kindly be advised the account balance on the 13-11-2015 was R253.96, payment for R99.01 received that left the balance R154.95 on the 30-11-2015.
invoice for December 2016 added bring he account balance to R253.96 on the 13-12-2016. Credit of R63.77 passed to the account, left the account balance R190.19. on the 19-12-2016. Debit order received for R154.95, account balance on the 31-12-2016=R35.24.
Invoice for Jan 2017 added R99.01, no payment received here +R35.24=R134.54. Invoice for February 2016 added R99.01, bring the account balance to R253.96 on the 13-3-2016. Payment for R99.01 received on the 31-3-2016 that left the balance with R154.95, this balance was carried over since 2018-02-28.
Short payment of R154.95 need to be paid to bring the account to the current balance of R99.01.
The current balance for R99.00 was already requested to be paid 28-2-2018.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Payment will reflect on account +-48 hours.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Feb 2018, 10:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred..
Kindly be advised the account balance on the 13-11-2015 was R253.96, payment for R99.01 received that left the balance R154.95 on the 30-11-2015.
invoice for December 2016 added bring he account balance to R253.96 on the 13-12-2016. Credit of R63.77 passed to the account, left the account balance R190.19. on the 19-12-2016. Debit order received for R154.95, account balance on the 31-12-2016=R35.24.
Invoice for Jan 2017 added R99.01, no payment received here +R35.24=R134.54. Invoice for February 2016 added R99.01, bring the account balance to R253.96 on the 13-3-2016. Payment for R99.01 received on the 31-3-2016 that left the balance with R154.95, this balance was carried over since 2018-02-28.
Short payment of R154.95 need to be paid to bring the account to the current balance of R99.01.
The current balance for R99.00 was already requested to be paid 28-2-2018.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Payment will reflect on account +-48 hours.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
19 Feb 2018, 10:34Invoice for Jan 2017 added R99.01, no payment received here +R35.24=R134.54. Invoice for February 2016 added R99.01, bring the account balance to R253.96 on the 13-3-2016. Payment for R99.01 received on the 31-3-2016 that left the balance with R154.95, this balance was carried over since 13-1-2017 to 13-2-2018
Best regards,
MTN South Africa's reply19 Feb 2018, 10:34
Official
Invoice for Jan 2017 added R99.01, no payment received here +R35.24=R134.54. Invoice for February 2016 added R99.01, bring the account balance to R253.96 on the 13-3-2016. Payment for R99.01 received on the 31-3-2016 that left the balance with R154.95, this balance was carried over since 13-1-2017 to 13-2-2018
Best regards,
gH
gerard H's updateReviewer Update
20 Feb 2018, 17:35According to my bank records, amount of R154.95 was debited from my account on 4 January 2017. So your explanation is incorrect. Why was the amount added R99.01 when my contract amount is R99.00?
gH
gerard H's update20 Feb 2018, 17:35
Reviewer Update
According to my bank records, amount of R154.95 was debited from my account on 4 January 2017. So your explanation is incorrect. Why was the amount added R99.01 when my contract amount is R99.00?