LB
LEHLOHONOLO B

1 reviews | Active since Nov 2015

25 Nov 2015, 11:04

Debit Order after i have cancelled Contract

I have been Mtn customer for almost 15 years using same no It's too disappointing to see how you treat me as a customer my loyalty meant nothing to you <br> I have made a complained regarding a contract that was not cancelled after numerous requests made that I do not need another contract instead you have topped up my account and I was promised that these matter will be resolved instead you took back your Airtime but debited my account after I have cancelled many times now I am paying for something that I do not have and do not want what's next you going to list me on credit bureau that I owe because I am going to reverse the debited money <br> As I did not authorize it Pathetic <br> I'm in my worst disgust because of the incompetence of MTN <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Nov 2015, 12:47
Official
Hello kgaoolo,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.


Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***.

Regards
Nompumelelo
REQ:***