Debit order after contract cancelled

Good afternoon<br> <br> I am very disappointed in the fact that I went through all the effort to cancel my contract which expired on 31 January 2015 because I left the country and I am currently in Australia and will not be coming back soon, hence I cancelled my contract. I do not know what the consultant's name was that assisted me but we went through the whole process of cancellation and filled in all the required forms etc since I knew I was not going to be in the country when the contract expired and if I don't cancel it it just rolls over. <br> <br> As you can see I did all the necessary work to cancel my contract since I have a cancellation reference number which is *** which was provided by your store. To my disappointment you still deducted my contract amount from my bank account, which I unacceptable. I want this debit order reversed immediately, I have done my cancellation and I received confirmation from your shop consultant that this would not happen again, but still it did.<br> <br> Furthermore the email address on your website doenst work of exist so there is no way of reaching MTN electronically and i am definitely not phoning from here.