LK
Lwazi K
1 reviews | Active since Jun 2015
16 Mar 2018, 14:48
Debit Order
I have a huge issue with this. I requested the debit order date change from the 15th to the 25th. On 15 Feb, I received the following SMS:
Dear Customer, Your query has been resolved with reference number 1- ********** 3174. Kindly contact MTN within 48 hours if the problem still persists.
I was told I would receive this message as confirmation of the change.
And yet, I was still debited. This is incredibly irritating and will result in a bounced debit which will come with transaction costs.
This needs to be reversed immediately.
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MTN South Africa's replyOfficial
18 Mar 2018, 16:58Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have changed the debit order to 25th as per your request,it will be effective from the 25th of April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Mar 2018, 16:58
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have changed the debit order to 25th as per your request,it will be effective from the 25th of April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,