Debit Order
<p>I ported my number and paid MTN im full based on thier settlememt letter from their agent, this morning they debited my account</p>
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MTN South Africa's replyOfficial
28 Sept 2016, 17:44Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the amount of R837.90 that was debited in your account on the 26/09/2016 was for invoice dated 20/08/2016 that was not included in the early termination calculations
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply28 Sept 2016, 17:44
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the amount of R837.90 that was debited in your account on the 26/09/2016 was for invoice dated 20/08/2016 that was not included in the early termination calculations
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
04 Oct 2016, 09:47Good Morning,
First of all, i would have appreciated a call from MTN, i have been your customer for more than 10 years, You agent confirmed that the invoice for August was included, i even email her back to request her to cancel my debit order, and asked her few times that all thats outstandinf is included in the settlement letter.
Please get an an agent from your billing department to call me back, this is an unfair treatment and your agents are not fully knowledgeable then, to make this huge mistake and inconvience me.
Regards,
Perpi
's update04 Oct 2016, 09:47
Reviewer Update
Good Morning,
First of all, i would have appreciated a call from MTN, i have been your customer for more than 10 years, You agent confirmed that the invoice for August was included, i even email her back to request her to cancel my debit order, and asked her few times that all thats outstandinf is included in the settlement letter.
Please get an an agent from your billing department to call me back, this is an unfair treatment and your agents are not fully knowledgeable then, to make this huge mistake and inconvience me.
Regards,
Perpi