sG
sinenhlanhla G
1 reviews | Active since Mar 2016
25 Mar 2016, 06:49
debit order
I'm really annoyed by this ,I received an sms saying that they will debit R809.00 from my account on the 29th ,I phoned customer care I spoke to Leo hang Moteane call ref no :*** ,who explained to me that my account was in arrears, which came to my surprise because I received an sms last month on the 26 stating that they have debited R399.00 from my account ,went in the branch on the 27th to confirm if the money was debited the consultant I spoke to in Mtn Smith street in Durban advised me that the debit went through successfully and that I don't have to pay because I will be paying double ,she then advised me to come back on the 1st of March to check ,I did exactly as advised on the 1st I went she told me that the debit is successful,because I have conscience I went back again on the 2nd to double check so that I can make a payment I spoke to a guy who said that the account has been paid and is up to date,my debit order date is the 25th why didn't they debit the R399.00 today because it falls on the weekend this week and it's along weekend ?all my debits went off except Mtn's now how is that my problem if they have a *****ed system ? I don't understand please help
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MTN South Africa's replyOfficial
29 Mar 2016, 08:45Hello Sine8904,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked under account information. A credit of R400.00 is showing as the updated balance as for the month of February there had been a return debit reflecting,this was the reason of the R809.00 amount. Account is now up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked under account information. A credit of R400.00 is showing as the updated balance as for the month of February there had been a return debit reflecting,this was the reason of the R809.00 amount. Account is now up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply29 Mar 2016, 08:45
Official
Hello Sine8904,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked under account information. A credit of R400.00 is showing as the updated balance as for the month of February there had been a return debit reflecting,this was the reason of the R809.00 amount. Account is now up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked under account information. A credit of R400.00 is showing as the updated balance as for the month of February there had been a return debit reflecting,this was the reason of the R809.00 amount. Account is now up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,