JA
JANE A
1 reviews | Active since May 2013
26 Oct 2015, 10:19
DEBIT ORDER
i requested my debit order to go off on the 20th of each month and that has been going on so well until the 20th of October. I decided to contact 808 on the 21 October just to check why they did not submit the debit of as it did not reflect in my account and i was assured by a an agent that it was submitted successful. To my dismay this morning 26/10/2015 i received an SMS that the debit order returned unpaid and i have to pay an amount of R590.40 which includes the arrears. i the called 808 and they gave me *** to call and enquire but the phone rang unanswered for hours. why do i get penalized for the error that occurred on MTN's side by submitting the debit late??? i don't mind paying the installment but i want the arrears to be removed as im not responsible for that. the funny part is on my bank side there seem to be no attempt for a debit at all.
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MTN South Africa's replyOfficial
27 Oct 2015, 15:38Hello mathabojane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the debit order was submitted on 2015-10-20 but it was returned unpaid by your bank. Since the debit order was submitted on the requested date, you liable to pay the R/D fee of R 11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the debit order was submitted on 2015-10-20 but it was returned unpaid by your bank. Since the debit order was submitted on the requested date, you liable to pay the R/D fee of R 11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 15:38
Official
Hello mathabojane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the debit order was submitted on 2015-10-20 but it was returned unpaid by your bank. Since the debit order was submitted on the requested date, you liable to pay the R/D fee of R 11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the debit order was submitted on 2015-10-20 but it was returned unpaid by your bank. Since the debit order was submitted on the requested date, you liable to pay the R/D fee of R 11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,