1 reviews | Active since Apr 2012
Debit on contract cancelled
I cancelled my contract last month on 22 November 2015.I asked to have my number moved to prepaid but until today my number is inactive.I have made follow-up calls to have my number reinstated which I have been promised to be done within48 hours after my call but until today.Worst of all my account has been debited this month while I dont have a contract with them anymore or using their number for that matter.Even the bundles I paid for last month were taken back by MTN.This is ****************.I want my money reversed,they can keep their number if they want to.I have been begging them over a month but not my money I want it back.Such terrible service one has been recieving lately from MTN!!!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 28 December 2015 was for the invoice that finalised on the 20 November 2015. MTN was billing you a month behind and this is the reason why the November invoice was being debited in December.
We have escalated the request for your number to be reactivated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 28 December 2015 was for the invoice that finalised on the 20 November 2015. MTN was billing you a month behind and this is the reason why the November invoice was being debited in December.
We have escalated the request for your number to be reactivated to the relevant department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,