******* DEBIT ON CANCELED CONTRACT

I had a bad experience. I am still angry at the poor service. I had 2 contracts with MTN one of the contracts was closed and received email confirmation from mtn on the 2nd march 2023 from Retention for cancelation on the 25/03/2023. Only on the 15th may 2023 that i noticed that mtn was *******ly debiting the terminated number. When i called i was told "we are logging a credit/refund ticket because our consultant did not close your account". A day later i called to be told there is no credit case logged, put to hold and then hanged up on. I dont know how many times i got hanged up on and being told i cant be assisted. Even going to mtn stores is very useless being told to contact the billing department which nobody at mtn has the number for or knows how to connect you with them..im so angry and disappointed. The poor service, incompetence, and everything bad that is just following. I need my money back. I worked hard for it.