1 reviews | Active since Nov 2016
Debit - MTN
<p>I have sent my new banking details to MTN and have received a reply 2 weeks later saying it was updated, yet MTN fails to debit me accordingly. And are sending me sms after sms with account amounts that increase everytime I get an sms that I must pay or else my account will be suspended. This is ridiculous! I have paid all what was overdue because of my new banking details and yet my account still gets suspended. And do not know how they come up with these amounts as I did not sign up for the amount that they keep billing me for. I signed up for R269.00 per month and I get sent these ridiculous amounts of R561.82! I want to leave MTN but still have my contract until the end of May next year. But in the meantime this **** is getting on my nerves. Their customer service is **** and when someone emails me from the accounts department they completely ignore my query and talk about some other ****. MTN is a useless network. I will not be using them in the future for anything.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the bank details has been updated after the debit order has been requested already.
Thank you for the confirmation of the payments for R561.80 and R281.00 both of the payment is not reflecting, you have used the incorrect reference number when cash payments is done you need to use the MTN account number or cell number as your reference number. Please email to me the proof of payments to be send to the banking department to allocate to the account. My email address ***
I have notify you that the account has been billed for extra data usage, the amount is small I have look into the billing from the upgrade date
May R0.80
June R0.70
July no charge
Aug no charge
September R0.82
October no charges
November R0.88
The account will be credited with R3.64 tomorrow.
Please make sure that the usage limit on the device stay R0.00. Please use the short code *141*5# option 1, option 1 and follow the prompts.
The line has been opened, please reboot the device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the bank details has been updated after the debit order has been requested already.
Thank you for the confirmation of the payments for R561.80 and R281.00 both of the payment is not reflecting, you have used the incorrect reference number when cash payments is done you need to use the MTN account number or cell number as your reference number. Please email to me the proof of payments to be send to the banking department to allocate to the account. My email address ***
I have notify you that the account has been billed for extra data usage, the amount is small I have look into the billing from the upgrade date
May R0.80
June R0.70
July no charge
Aug no charge
September R0.82
October no charges
November R0.88
The account will be credited with R3.64 tomorrow.
Please make sure that the usage limit on the device stay R0.00. Please use the short code *141*5# option 1, option 1 and follow the prompts.
The line has been opened, please reboot the device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,