aK
abubakr K
1 reviews | Active since Feb 2012
14 Aug 2018, 09:03
Debit done on incorrect day!
I called mtn to change request a new debit order date as I didn't have enough funds on the day the debit went off, which resulted in me taking a minus 100 for not having funds, my issue no problem, however, I called to have it done the next day and I was told all ok, next day nothing happend, instead I get a sms saying its gonna go off on the 15th,so I used the funds. I called again yesterday and asked for it to be debited on the 16th or 17th as funds will be in on the 15th. This morning I see I got debited again, so im now in minus 100 in my bank account. I want my 100 back cos I was very clear when the debit was to go off.
Helpful (0)
Replies (1)0
Replies (1)aK
abubakr K's updateReviewer Update
14 Aug 2018, 12:43On the 8th of the 8th there was funds in the account, the first debit had no funds which was on the 2nd of the 8th. I had call in and requested for it to go off asap and it didn't, instead I got smses saying it was going to go off on the 15th. I then called in yesterday the 13th to request that it be taken off on the 16th as I ended up using those funds and new funds will be on the 15th,so to avoid another failed debit I requested it for the 16th or 17th.
aK
abubakr K's update14 Aug 2018, 12:43
Reviewer Update
On the 8th of the 8th there was funds in the account, the first debit had no funds which was on the 2nd of the 8th. I had call in and requested for it to go off asap and it didn't, instead I got smses saying it was going to go off on the 15th. I then called in yesterday the 13th to request that it be taken off on the 16th as I ended up using those funds and new funds will be on the 15th,so to avoid another failed debit I requested it for the 16th or 17th.