DEBIT DATE CHANGE>>> DOUBLE DEBIT

Item: MTN South Africa
Rating: 2
Author: Elvira O

I called the call centre in August to change my debit date to the 20th of each month I was advised by the consultant that it will still debit on the 1st September and then be effective from the 20th October.... Fine by me... 1st September the debit order goes off and to my surprise they debit my account AGAIN today the 22nd September, when I called the call centre to enquire I was advised that they have system problems and cant help me. WHY WAS I DOUBLE DEBITED. CAN I PLEASE HAVE FEEDBACK ON THIS

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

25 Sept 2015, 10:07

Hello vieatto,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount debited on the 01-09-2015 was for the 13-08-2015 because then you were debited in areas. The amount that was debited on the 20-09-2015 was for 13-09-2015.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply25 Sept 2015, 10:07

Official

Best regards,

DEBIT DATE CHANGE>>> DOUBLE DEBIT

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