ST
Sthembile T
1 reviews | Active since May 2012
11 Sept 2015, 10:32
Debit continues beside my cancellation letter
Description of problem<br> <br> I sent a termination letter for my MTN contract 24 months before the contract comes to end on April as per the recommendations of the call center. To this day MTN still deducting money from my account. I am not happy about this and I want the Contract to be terminated with immediate effect. i look forward for the speedy resolution of this matter.
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MTN South Africa's replyOfficial
11 Sept 2015, 15:22Hello tshikoSN,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now cancelled/migrated the number in question over to prepaid. However we've perused your account and see the request you sent through to which you received the below response on the 19th of March 2015.
Good day Sthembile,
Thank you for emailing Customer Care.
We apologise for the delayed response.
Please confirm if you would like to do an early termiantion as contract only expires on the 13th of June 2015.
Please do not hesitate to contact us should you require further assistance.
Kind Regards,
Nosithembele Nabo
Customer Services
MTN SA
You can now text your query to us! Simply SMS 44303
Reference Number: ***
This was the last communication on the account and no cancellation request was received. In order for us to credit your account, please send us the original cancellation you sent to fax number ***.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now cancelled/migrated the number in question over to prepaid. However we've perused your account and see the request you sent through to which you received the below response on the 19th of March 2015.
Good day Sthembile,
Thank you for emailing Customer Care.
We apologise for the delayed response.
Please confirm if you would like to do an early termiantion as contract only expires on the 13th of June 2015.
Please do not hesitate to contact us should you require further assistance.
Kind Regards,
Nosithembele Nabo
Customer Services
MTN SA
You can now text your query to us! Simply SMS 44303
Reference Number: ***
This was the last communication on the account and no cancellation request was received. In order for us to credit your account, please send us the original cancellation you sent to fax number ***.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply11 Sept 2015, 15:22
Official
Hello tshikoSN,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now cancelled/migrated the number in question over to prepaid. However we've perused your account and see the request you sent through to which you received the below response on the 19th of March 2015.
Good day Sthembile,
Thank you for emailing Customer Care.
We apologise for the delayed response.
Please confirm if you would like to do an early termiantion as contract only expires on the 13th of June 2015.
Please do not hesitate to contact us should you require further assistance.
Kind Regards,
Nosithembele Nabo
Customer Services
MTN SA
You can now text your query to us! Simply SMS 44303
Reference Number: ***
This was the last communication on the account and no cancellation request was received. In order for us to credit your account, please send us the original cancellation you sent to fax number ***.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now cancelled/migrated the number in question over to prepaid. However we've perused your account and see the request you sent through to which you received the below response on the 19th of March 2015.
Good day Sthembile,
Thank you for emailing Customer Care.
We apologise for the delayed response.
Please confirm if you would like to do an early termiantion as contract only expires on the 13th of June 2015.
Please do not hesitate to contact us should you require further assistance.
Kind Regards,
Nosithembele Nabo
Customer Services
MTN SA
You can now text your query to us! Simply SMS 44303
Reference Number: ***
This was the last communication on the account and no cancellation request was received. In order for us to credit your account, please send us the original cancellation you sent to fax number ***.
Regards
Tim
MTN Complaints Management Team