Debit being expiry of contract

To Whom It May Concern,

I am writing to formally lodge a complaint regarding ongoing debits from my account by MTN, despite my cellphone contract having expired in January 2026.

My contract reached its end date in January 2026, and I did not authorise any renewal, extension, or continuation of services beyond that date. However, MTN has continued to debit my account monthly. These deductions are unauthorised and unacceptable.

I request the following: 1. Immediate cancellation of any ongoing billing linked to the expired contract. 2. A full refund of all amounts debited after January 2026. 3. Written confirmation that the matter has been resolved and that no further charges will be processed.

Please treat this matter as urgent. If this issue is not resolved promptly, I will have no choice but to escalate the complaint to the relevant consumer protection authorities.

I expect a response within 7 working days.

Yours sincerely,