1 reviews | Active since Oct 2014
Debit after contract expired
MTN is still debiting my account after promising to solve the problem. Correspondence below.<br> <br> My 24 month cellphone contract with MTN ended in July/August this year. MTN continues to debit my account every month, but I do not get the airtime and data. I have called their call centre to stop debiting my account, but nothing is helping. I have to reverse the debits myself in my bank. <br> <br> Hello Loot77,<br> <br> Thank you for your post.<br> <br> We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> We do pick up that the contract has expired 26-6-2015. The invoice for July has been generated and the sim card has been used in this month for calls. This is the last invoice generated to the account. Due to the sim card used in the July period no credits can be passed.<br> <br> The pre-paid migration request has been received 21-7-2015. The last debit order returned unpaid.<br> <br> Kind Regards,<br> <br> Alice van der Merwe<br> <br> ***<br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the amount of R116.20 is for the inv dated the 21/07/2015 which was supposed to be debited on the 01/08/2015 and debit returned back as unpaid,this is the last amount to be paid from your account,your number is already been migrated to prepaid.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the amount of R116.20 is for the inv dated the 21/07/2015 which was supposed to be debited on the 01/08/2015 and debit returned back as unpaid,this is the last amount to be paid from your account,your number is already been migrated to prepaid.
warm regards
mike
REQ:***
Best regards,