LB
Luyanda B
1 reviews | Active since Oct 2014
29 Oct 2015, 13:29
Debit after contract cancelled
My 24 month cellphone contract with MTN ended in July/August this year. MTN continues to debit my account every month, but I do not get the airtime and data. I have called their call centre to stop debiting my account, but nothing is helping. I have to reverse the debits myself in my bank.
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MTN South Africa's replyOfficial
30 Oct 2015, 16:46Hello Loot77,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contract has expired 26-6-2015. The invoice for July has been generated and the sim card has been used in this month for calls. This is the last invoice generated to the account. Due to the sim card used in the July period no credits can be passed.
The pre-paid migration request has been received 21-7-2015. The last debit order returned unpaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contract has expired 26-6-2015. The invoice for July has been generated and the sim card has been used in this month for calls. This is the last invoice generated to the account. Due to the sim card used in the July period no credits can be passed.
The pre-paid migration request has been received 21-7-2015. The last debit order returned unpaid.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply30 Oct 2015, 16:46
Official
Hello Loot77,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contract has expired 26-6-2015. The invoice for July has been generated and the sim card has been used in this month for calls. This is the last invoice generated to the account. Due to the sim card used in the July period no credits can be passed.
The pre-paid migration request has been received 21-7-2015. The last debit order returned unpaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contract has expired 26-6-2015. The invoice for July has been generated and the sim card has been used in this month for calls. This is the last invoice generated to the account. Due to the sim card used in the July period no credits can be passed.
The pre-paid migration request has been received 21-7-2015. The last debit order returned unpaid.
Kind Regards,
Alice van der Merwe
***
Best regards,