MA
Marvin A
1 reviews | Active since Nov 2015
01 Apr 2016, 11:57
Debit
Hello!!!<br> <br> MTN: I have been struggling 4 months to cancel my contract with MTN and finally the 5th Month they came back to me and I paid the FULL AMOUNT on my contract and it was confirmed that everything is cancelled a few weeks ago.<br> <br> BUT THEN MTN HAS DECIDED THEY STILL WANT TO DEBIT MY CONTRACT AFTER I PAID THE FULL OUTSTANDING AMOUNT.<br> HOW IS THIS POSSIBLE. PLEASE CAN WE GET THIS SORTED OUT AS I WANT MY REFUND ON MY ACCOUNT URGENTLY!<br> <br> You service is terrible.
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MTN South Africa's replyOfficial
05 Apr 2016, 11:36Hello marvinalex17,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for a credit to be passed has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for a credit to be passed has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Apr 2016, 11:36
Official
Hello marvinalex17,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for a credit to be passed has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for a credit to be passed has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,