JZ
Jabulile Z
1 reviews | Active since Aug 2011
28 Apr 2015, 12:11
Debit
I am so irritated with MTN, I have tried to cancel my contract 3 times and there is always excuses. Eventually I did what they say I must do but now they continue to debit my account, how hard can cancelling a contract be??? You need to hire competent account people who actually do work, I am tired of this nonsense<br> <br> I WANT THIS CONTRACT TO BE CANCELLED<br> <br> MY NUMBER TO BE CONVERTED TO PRE-PAID<br> <br> I HOPE THIS IS CLEAR ENOUGH
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
11 May 2015, 11:13Hello jabulilezu,
We must apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've requested our Cancellations Department to migrate your number over to prepaid. You will receive an SMS notification of this being completed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We must apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've requested our Cancellations Department to migrate your number over to prepaid. You will receive an SMS notification of this being completed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 11:13
Official
Hello jabulilezu,
We must apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've requested our Cancellations Department to migrate your number over to prepaid. You will receive an SMS notification of this being completed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We must apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've requested our Cancellations Department to migrate your number over to prepaid. You will receive an SMS notification of this being completed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
