Dear uncaring MTN

We (our company) being completely reliant on the International Tourist Industry first contacted MTN with whom we have been connected with for the past 25 years requesting “Lockdown” assistance and consideration with our contractual fees seven weeks back. Since then we have been shunted from department to department including a senior management member - all personnel have displayed a completely inconsiderate, unsympathetic, and uncaring attitude to our situation. Their very few responses received have also clearly demonstrated that they did not in any way bother to read through a full explanation submitted to each of them of the adverse effects we are experiencing within our trade in an effort to maintain our exceptional credit rating. Their attitude clearly shows this is not a customer-oriented concern despite their continual claims to the contrary. Rather sad to experience this with MTN being our only single service supplier/provider we are connected with, whom we have approached, who has neglected to assist through this unforeseen and unprecedented circumstance.