Dear MTN Executives im dissapointed

Dear MTN Executives, I have a WASP account with MTN with 2 short codes. I recently needed an additional R5 short code and one and a half months down the line I am still awaiting for my additional short code. When I started with MTN I was in contact with Douglas Van Wyk and I was receiving brilliant service from him and his team. Early this year I contact him via email and Rolan Christian responded letting me know he doesn't work for MTN any more. So Rolan assisted me with my R2.50 short and he was great. I asked him for an additional R5 short code and he started the process. Two weeks went by and I hadn't heard from him so I called him, he was let go!. So now I'm stuck, I don't know who to call to assist me, NIDSupport is useless they never respond to their emails. So finally I get hold of Victor Rakhale a GM and he lets me know that he will get someone to contact me. I waited a week and after sending him countless emails and SMS's he finally put me in touch with Ivor Booysen. Ivor is unable to assist me with my additional short code as he is just the middle man. So Dear Executives can you please tell me who I can talk too to get an additional R5 short code as I am still waiting ne