DEAR CUSTOMER, F**K YOU

<p>On the 5th of June 2017, I had created an online application for a new device from MTN. On the online application, it was stipulated that a consultant would contact me within 24 hours. On the morning of the 6th of June 2017, I received a phone call whilst on the line with someone else. Based on the number, I presumed that it was MTN calling me to follow up on my online application. I then made an effort to return the call and spoke to several consultants who did not understand the reason for my call (CAUSE WE LIVE IN A DAY AND AGE WHERE PEOPLE LISTEN TO REPLY, NOT TO ACKNOWLEDGE!!!).</p> <p> </p> <p>After 2/3 attempts explaining to the advisors that I had missed a call and would like to follow up on my application, I attempted to make things easier for the advisors explaining to them that I have a reference number I received via email which is for my application for a new device. Knowing that their system will not accept the reference number as I am through to the wrong department, the advisors still took down the reference numbers and entered it into their systems. And yes, you guessed it, <strong>REFERENCE NUMBER NOT FOUND</strong><strong>!!! </strong>This was obvious and expected as I clearly mentioned that this is a reference for a sale. </p> <p> </p> <p>Anyways, I ended up going through to MTN Direct also known as their sales department for existing customers. I came through to a consultant by the name of Naidean. I had explained everything to Naidean who initially tried to pass the buck by telling me that I need to resubmit an online application when in actual fact she could help me. Eventually Naidean came around and said that we could complete the application together. I had requested that the port of my current CellC number ( ********** ***) be migrated onto the new sim card. Naidean then informed me that my current CellC sim card would not work as of Mid night Saturday the 10th of June 2017. With that said I asked Naidean when would delivery take place? I was informed that delivery would take place on Friday the 9th of June 2017. I agreed and we had proceeded with my order. </p> <p> </p> <p>On Thursday the 8th of June 2017 I had not yet received a call from the courier company (RTT) which was concerning and I had made an attempt to find out what was going on. After several calls trying to get through to Naidean, a consult informed me that he would email Naidean to return my call. This did NOT happen. As a result of this, Friday morning I called the MTN first thing in the morning and the run around started all over again. I requested to speak to Naideans manager Suneil Beharie who did not bother to return my call yet alone take any of my calls on the day. </p> <p> </p> <p>I requested several times to speak to any manager and was given the run around. I spoke to Yolanda Manganyi from the head office who frustrated me further asking me 101 questions as if she was going to resolve my problem when I clearly requested a manager. Yolanda then informed me that she can not provide me with any managers email address... I wonder why?!!! </p> <p> </p> <p>After a long aggrevating day, I came through to Joshua who <strong>LISTENED AND ACKNOWLEDGED </strong> what my problem was, he then offered to have the order delivered first thing on Saturday morning. During the course of all the running around, I had written to the complaints line. Shortly after speaking to Joshua, I received an sms from MTN that read "**** you". </p> <p> </p> <p>I do not know who the culprit is, but I would love to see how you answer to my legal advisor and his team. I WILL be taking this further and I will be writing to the Ombudsman. You can and will see this complaint every where. </p> <p> </p> <p>I look forward to hearing from you as you clearly think nothing of your clients and have a switchboard operator who is supposed to be the face of your head office yet delivers complete failure and as for your "managers", man up to your failure!</p>