JN
Janine N

1 reviews | Active since Dec 2014

09 Feb 2015, 12:01

Deals advertised , but no one have receaved stock

I have been contacted by one of your braches regarding my contract that can be upgraded (i.e. get a new phone). I then went in to the Somerset West branch who contacted me and when I decided on the phone /deal (Samsung Note 4 on the 5th page of your Feb 2015 Yello deals) they told me that they have stock of the phone, but when I asked for the deal as advertised (with a free cover ) they said that they do not have stock yet. I told the gentlemen that I am not going to take the deal as is as I want the advertised special. I called a view branches and most of them had phones but not the stock with the covers (Not that it was sold out , but never received it. ) I then noticed that I can call MTN direct for free delivery thinking that if the branches have no stock at least these guys would have , after all it is the second week of this special. Well what a surprise they did not even have stock of these phones with the covers yet. I then went is to Stellenbosch branch who also told me that they do not have stock yet, but could express order it and hopefully have it by Friday and offered to contact me once they received it.<br> My problem is why advertise something if you do not have stock

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 09:38
Official
Hello Jroosie,

Thank you for taking time to raise your concerns with MTN.

We apologise for the delayed response and for any inconvenience this may have caused.

We are awaiting stock however, the challenge lies in the turnaround times with the suppliers, which unfortunately we have no control over.

We do indeed share your disappointment in this regard; however we look forward to updated communication from our marketing team on the expected delivery time.

Thank you
Wenzile Masina
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