1 reviews | Active since Oct 2010
Dealing with this query is a NIGHTMARE - schocking
Refer to my latest correspondence on *** - no response to date. The issue has NOT been resolved! I have not received feedback on REQ:***. So far I have been billed (Jan-16 R1047.66) + (Feb-16 R480.02) + (Mar-16 R1555.14) for a R319.00 pm contract where I use within my provisioned bundle. I have also incurred R230.00 in bank charges for returned debits due to these unbudgeted amounts being debited - I have sent my bank statement on the above Ref. I am still NOT provisioned with the 2GB night express promo data. Refund me the surplus charges + bank charges IMMEDIATELY and fix my data provision, else I will be lodging a complaint with the OMBUDSMAN. Escalate this to the most senior manager for resolution, as I have been requesting since the last 2 complaints. Service and feedback is pathetic is frightening. Can someone qualified take full ownership and do a thorough investigation for 2016 billing and perhaps try to restore my faith in your service and product offerings. At present I never wish to deal with MTN again and will not recommend you to my peers. I will be posting on social media as well, until this nightmare is resolved. You are costing me far too much!!!
Thank you for your post
Kindly be advised that query for REQ:*** issue was resolved, the night express bundles are now active on the account, you have been provisioned with the 2GB night express bundle on your provisioning date and moving forward the bundle will be provisioned on the regular provisioning date.
Please note that for the month of Jan, Feb charges are for Packet switch data usage as your monthly 2GB had depleted. A Request has been sent to the billing department to send you a report for data usage for the months mentioned above ref # REQ:***. For a follow up on the ref # please contact customer care on 808, the turnaround time for the matter to be resolved is 24/72 hrs.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post
Kindly be advised that query for REQ:*** issue was resolved, the night express bundles are now active on the account, you have been provisioned with the 2GB night express bundle on your provisioning date and moving forward the bundle will be provisioned on the regular provisioning date.
Please note that for the month of Jan, Feb charges are for Packet switch data usage as your monthly 2GB had depleted. A Request has been sent to the billing department to send you a report for data usage for the months mentioned above ref # REQ:***. For a follow up on the ref # please contact customer care on 808, the turnaround time for the matter to be resolved is 24/72 hrs.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Best regards,