Dealing with *********** beings

IMEI number: ***oOn the 20th of January 15, I started having problems with the speaker, when a person calls me, I would hear them perfectly fine but they wouldn't hear me, this happened again on the 21st and the 22nd, I decided to take the phone to MTN Protea Glen.<br> oMTN Protea Glen mall, they sent me back to MTN west gate as that is where I bought my phone, beats me seeing this is one company but none the less I obliged.<br> oOn the 24th of January 15, I went to MTN west gate, booked the phone, signed documents, Mr Moyo the consultant that assisted, said this may take 7 to 14 working days.<br> oOn the 28th of January 15 at 11:00 am, called ***and spoke to Nozipho who confirmed that they hadn't received the hand held.<br> oOn the 28th Of January 15 at 15:00 pm, called again and I spoke to Dimakatso, she also said the phone was not booked as yet, I asked who must I take this up with since the phone is floating somewhere, she then said I need to take this up with the store as there is nothing she can do if I wasn't given a collection number(Again, can you see a gap between the two department, she was talking to me as if I should've know all that, (for more call me) RESOLVE