Dealing with cutomer complaints.... Really?

On 1 September I submitted a complaint on 1 September 20015 regarding the service provided by MYN . It is now 9 September 2015 and save for the patronising response below I am yet to receive an explanation of why the problem arose, an assurance that it will not happen again and an unreserved apology for it having happened in the first place. I accordingly still consider this matter unresolved especially since I have on-going problems when sending sms messages.<br> <br> If the response below is the norm within MTN regarding the manner in which customer complaints are handled I stand by my allegation that customer service is not 'high on its agenda' <br> <br> Hello Matthewson,<br> <br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.<br> <br> Best regards<br> Mantoa<br> REQ:***<br>