Deafening silence from MTN

I needed my invoice to use as proof of residence (another **** and utter useless process if you look at all the people that do not even have a home or permanent address), and so I thought I'd simply download my invoice an bobs your uncle - no! not that simple - my invoice shows an address I have not lived at for YEARS, yet when I log in to my account the correct address is shown on my profile - WHAT THE HELL??

The frustration is that customer care has been MIA for almost 5 days now - I just need the ****** invoice with the correct address AS PER MY PROFILE.

Check your systems MTN - something is not working correctly

- wondering if anyone else has had this experience?