MM
Maggie M
1 reviews | Active since Feb 2016
16 Feb 2016, 15:55
Dead Phone
I cannot begin to describe how frustraaated I am. I have never used this portal before but deemed it absolutely necessary to express my frustration here. I have been with MTN for approximately 10 years now and am utterly disappointed. My data disappears...no network....my calls are being cut because it says I have no airtime but I know I have! This has been happening since the weekend now. Unfortunately I have already purchased my 8ta sim card and the move is definite. Sooo disappointed nx
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2016, 12:14Hello Magmarais484,
Thank you for taking time to raise your concerns with MTN.
Please always ensure that you do not have multiple internet connection running at same time as that is the cause for data bundles to be depleted.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
We look forward to improving on the service
Regards
Nompumelelo
Thank you for taking time to raise your concerns with MTN.
Please always ensure that you do not have multiple internet connection running at same time as that is the cause for data bundles to be depleted.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
We look forward to improving on the service
Regards
Nompumelelo
Best regards,
MTN South Africa's reply18 Feb 2016, 12:14
Official
Hello Magmarais484,
Thank you for taking time to raise your concerns with MTN.
Please always ensure that you do not have multiple internet connection running at same time as that is the cause for data bundles to be depleted.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
We look forward to improving on the service
Regards
Nompumelelo
Thank you for taking time to raise your concerns with MTN.
Please always ensure that you do not have multiple internet connection running at same time as that is the cause for data bundles to be depleted.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
We look forward to improving on the service
Regards
Nompumelelo
Best regards,