mS
maria S

1 reviews | Active since Jun 2011

08 Oct 2015, 08:47

DEACTIVATION VOICEMAIL-UNRESPONSIVE SERVICES

I have recently returned from an overseas trip and had my phone on roaming. Since I have deactivated the roaming, for some reason the voicemail is now been activated on my phone. From my comms with MTN this can only be activated by yourselves, and I am not able to activate or deactivate myself. I DO NOT WANT VOICEMAIL ON MY PHONE. Please may someone follow up on this deactivation of voicemail that I have requested in writing on MONDAY 5th October with Kedibone Moreroa reference number ***. I forwarded a request in writing on a business letterhead and was told it would take 24 hours.<br> <br> I followed up again with a mail to Kedibone on Tuesday 6th October, and a call to Mpho Phatswane together with the letter and certified ID copies

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2015, 14:49
Official
Hello casequip,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.

According to our system the voicemail service has been deactivated. I have tested as well, you no longer have voicemail service

We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***

Best regards,