1 reviews | Active since Oct 2015
DEACTIVATION OF ACCOUNT
I am very unhappy with MTN's practices and will be considering legal action. To date I have not received confirmation that my account that I cancelled 4 months ago has been cancelled. When you call the consultant you stay too long on hold and when you get to speak to someone they tell you that they can see on their system that the contract has been cancelled and you will get a call within 2 days for confirmation but they are still charging me and still sending me the Top Up package airtime. I didn't even sign that contract when they were planning to deliver it. <br> <br> I would just like you to please cancel that contract and stop sending me airtime and billing me. Please convert my number to pre-paid. This issue is having a negative effect on my credit report<br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike