NC
Nicky C
1 reviews | Active since Jun 2015
29 Jun 2015, 17:08
Deactivated voicemail and no answer at call centre
My voicemail have been deactivated for no reason and without notice to me. I have attempted to contact MTN and have been on hold for more than 30mins. I find this disgusting service as I am billed for that call but they do not have the decency to even pick up the phone. If they are not charging me R2000 for 2 gigs of data they dont even bother to tell you that they are deactivating your voicemail. ********.
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 13:41Hello ninikie,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevent department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevent department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply07 Jul 2015, 13:41
Official
Hello ninikie,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevent department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevent department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***