1 reviews | Active since Apr 2017
<p>I visited an MTN store looking to get a contract phone and I was approved. This was before good Friday. When my number was supposed to be activated as a contract number, there were problems they could not activate it. I went to check on the progress almost everyday still there was a problem with the system not being able to activate my number which i understood. on 24 April 2017 I went into the store again and i was told it was promising, left the store then later received messages welcoming me into MTN, giving me data and I assumed my number was activated/converted to contract. Went to the store the next day(25 April 2017) to tell them they gave me a wrong package and that my package had minutes and not airtime since suddenly i had airtime. They told me they had not activated my number and then checked what was going on and found that my number had been given to another person by the name of Musa. They then called whoever was working on Musa's contract and pointed out the mistake he had done to him then they told me my number would be deactivated for a couple of hours but it would be fine by the time i go home at 4. This was around 12 :30. Around 4, I called the lady that was assisting me and she told me that they had received comfirmation that the my number was sorted and told me that it would be sorted soon after our call. this was the 25th(yesterday). I went home and came back today morning with a phone that was not working. Called her around 7 :30 told her the phone was still not sorted and she told me she would follow up once she gets to the store. Went there around 9 and sat there until 10 still nothing, now it was Rica. I left them with the phone and sim card to fix but they could not because apparently they are not the people that deal with network and they were busy sending emails to those people.When i went again around 3:30 they told me Rica did not want to go through so still i am not able to make or receive calls(it tells me my number has been Rica Barred). So much drama for someone that wanted just a phone.</p> <p>So basicly I went to get myself a new phone after seeing the Samsung S7 edge TV special and i got disconnected, and got no new phone.</p> <p> </p> <p>seeing that this special is an April special and i still could not get my phone today and tomorrow is a holiday, their store doesnt open, i will be cancelling the contract, i no longer want it because i wanted it because of the special but i regret why i even bothered because it has just turned into a stressful situation.</p> <p> </p> <p>Please give me back my number so i can just port to another network and leave you and your inefficient systems in peace, people cannot get a hold of me because of your system inefficiencies. This is really really stressful.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number has been reactivated and the package has been migrated.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number has been reactivated and the package has been migrated.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
Hi Siphumezo,
my number is still not working, I do not know which number you are talking about but mine still says the number has been Rica Barred. Still no calls and this is affecting my business. it has been 3 full days and i wonder how you would feel if this happened to you or whether you would just let it go after receiving an apology where as you are still unreachable.
Please resolve this. I am tired of it and I simply want my number back and then out to another service provide.
Hi Siphumezo,
my number is still not working, I do not know which number you are talking about but mine still says the number has been Rica Barred. Still no calls and this is affecting my business. it has been 3 full days and i wonder how you would feel if this happened to you or whether you would just let it go after receiving an apology where as you are still unreachable.
Please resolve this. I am tired of it and I simply want my number back and then out to another service provide.
Exactly how are you hoping to restore your faith in me when all of you are telling me the same thing but my phone is still not working. I was at a store now, they do not have an explanation as to why my number is still not working.
I really do not understand how is it that the entire MTN, different departments are unable to Rica a number.
What is this?
Exactly how are you hoping to restore your faith in me when all of you are telling me the same thing but my phone is still not working. I was at a store now, they do not have an explanation as to why my number is still not working.
I really do not understand how is it that the entire MTN, different departments are unable to Rica a number.
What is this?
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