LS
Leighton S
1 reviews | Active since Oct 2015
14 Oct 2015, 12:09
DEACTIVATED ACCOUNT
I am very unhappy with MTN's practices and will be considering legal action. To date I have not received confirmation that my account was handed over to a collection company neither have I received any other formal communication to this effect.<br> <br> I would just like to pay the amount outstanding but have been sent from pillar to post and no one is able to assist me with my request. This issue is having a negative effect on my credit record as per my Trans Union report<br> <br> Your response will be appreciated<br> <br>
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MTN South Africa's replyOfficial
15 Oct 2015, 14:39Hello LeightonPeter,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We perused your account and we see on the 18th of March 2015 an e-mail was sent to yourself confirming the amount to be paid, however there was no response to the e-mail.
We have now escalated the matter directly to the management team within our Legal Department to provide you with the total amount due to settle and close off the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We perused your account and we see on the 18th of March 2015 an e-mail was sent to yourself confirming the amount to be paid, however there was no response to the e-mail.
We have now escalated the matter directly to the management team within our Legal Department to provide you with the total amount due to settle and close off the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 14:39
Official
Hello LeightonPeter,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We perused your account and we see on the 18th of March 2015 an e-mail was sent to yourself confirming the amount to be paid, however there was no response to the e-mail.
We have now escalated the matter directly to the management team within our Legal Department to provide you with the total amount due to settle and close off the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We perused your account and we see on the 18th of March 2015 an e-mail was sent to yourself confirming the amount to be paid, however there was no response to the e-mail.
We have now escalated the matter directly to the management team within our Legal Department to provide you with the total amount due to settle and close off the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,