1 reviews | Active since Mar 2009
Deactivate account for no reason
<p>After being transferred from Autopage where I had been for many years my account got deactivated for "exceeding my limit of R1031". I had bills in excess of R10k with no problems. Account is paid via debit order and there has never been any issues. Now MTN is giving me a run-around to get this working again. Have been holding on for more than 90 minutes to activations on a borrowed phone, no answer. Nobody seems to know what is going on I was even told to go into a store which I did and still no luck. Gross incompetence? I cannot make calls so do not ask me to call. This is pathetic.</p>
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly be advised, as per system record it is noted that reactivation of cell phone number 083****442 was done on the 2016-11-14. Please be advised that the turnaround time for all services to be fully functionally is 2/24 hours.
The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly be advised, as per system record it is noted that reactivation of cell phone number 083****442 was done on the 2016-11-14. Please be advised that the turnaround time for all services to be fully functionally is 2/24 hours.
The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***
Best regards,