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Arlene R
1 reviews | Active since Oct 2012
22 May 2019, 10:52
Daytime data being taken/billed incorrectly
I have signed up for a contract which has day time and night time data. Mtn was erroneously taken the data which should go off from my night time data, off my day time data. I called the call centre and logged a ticket ********** 11 and was told it will take 2-24hours to resolve. Called back the next day and got told its gonna take 2 -3 working days. Called back today as its now 2 days later and got told this will take 7 working days to resolve. So no they have already taken more than half my day time data incorrectly and i'm sitting with a bunch of night time data i cant use!!! Then i have to wait 7 days for them to fix this.
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Replies (3)
MTN South Africa's replyOfficial
23 May 2019, 09:37Good day Arlene
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply23 May 2019, 09:37
Official
Good day Arlene
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
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Arlene R's updateReviewer Update
25 May 2019, 08:22Good morning thanks for the call, but I still have not received any communication as to what the issue is and when I will be billed correctly. It's now Saturday and I assume no technical work is done over the weekend.
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Arlene R's update25 May 2019, 08:22
Reviewer Update
Good morning thanks for the call, but I still have not received any communication as to what the issue is and when I will be billed correctly. It's now Saturday and I assume no technical work is done over the weekend.
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Arlene R's updateReviewer Update
29 May 2019, 08:03Here we are a week and a half later and STILL they are "investigating". And the people from the call center say there is nothing they can do, i must just WAIT!!!! You are now having me pay for a service i cant use. My daytime data i nearly depleted and i'm sitting with night time data i cant use. Can someone please call me and tell me what is going on?
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Arlene R's update29 May 2019, 08:03
Reviewer Update
Here we are a week and a half later and STILL they are "investigating". And the people from the call center say there is nothing they can do, i must just WAIT!!!! You are now having me pay for a service i cant use. My daytime data i nearly depleted and i'm sitting with night time data i cant use. Can someone please call me and tell me what is going on?