Daylight Theft, ******* and Customer De-Service

I have contracts with MTN that have expired. I called a couple of times trying to cancel them at the retentions department but had to hold indefinitely without any success. I spoke to some agents and they confirmed that you will only be charged for airtime and bundles since your contract has expired. This made sense as the contract is fully paid. I got the shock of my life this morning when I received the bill. Which was even more than my usual average bill. When I called, I was now informed that I will continue to be billed at the full rate until the contract has been canceled. This is **************** by MTN. my number - **********

Reference number - ********** 15 - Lwazi Ngonyama.