**************** & unable to reach call centre

I have taken out a 2year contract with MTN for the handset only. I have never used the number before, thus I dont actually know the number. I went into an MTN store (Atterbury Value Mart) to cancel the contract. They couldnt find me on their system at all and advised me to phone customer care instead. When I called customer care to cancel the contract about 6 months early, I was charged double of what I would pay if I just let the contract run to the end. I was told by the call centre lady to phone on 24 January to cancel the contract on time. Now first when I try to call customer care, I am unable to reach anyone without entering a phone number (which I dont know). When I sent an email requesting cancellation, I was told to call customer care. I was also told that I must give 30 days notice of cancellation. WHY?? The TWO YEAR contract EXPIRED! So basically, If you cancel early; you pay double. If you cancel on time, you pay for an extra month. This is ****************! Especially since I am unable to reach anyone telephonically and Im not even using MTN services at all (just the handset provided). I have never had this kind of trouble with Vodacom, which is why I am SO thankful I stayed with them and never actually used the MTN sim. Rediculous.