**************** - MTN

Hi AFTER NUMEROUS EMAILS AND CALLS, I SEE MY ACCOUNT HAS STILL NOT BEEN SORTED OUT TO DATE. Please can I ask that the credit department sort this out and retract the amount of R 2952 off my account as they said they would. This is now months gone and I see my account has the same issue. Proof was sent and emails were sent that when my contract came to an end the contract came to an end but MTN did not end the contract they continued to still bill me for this from March. please see all the logs of calls and email references that were sent to mtn to retract this amount. All also the sms message to me that this account , surely you have all the call/sms email records. MTN assured me this would be sorted out but it does not seem the case. Can someone sort this out, I have called and when into the branches, I even wrote to the CEO to attend to this query and to this dates no one sorts this out. How pathetic is this.

Every month I get the same response.