1 reviews | Active since Nov 2018
****************! Is this how MTN gets their bonus?
I took out a Top Up contract with MTN that suppose to cost R346.84 per month for 24 months, this is what i signed for, this month with no prior warning they just debited R691.54 and when i contacted the Call Center they say i registered for extra data which i used between 11 Oct and 11 Nov, but they cannot tell me what i used it on. This is outrageous as i have uncapped WiFi at work which it what i use from 8-5 daily and on weekends i used WiFi at home, i rarely ever finish the 2gigs of data i receive as part of my package and on the occasions that i have, i have had to load data manually so where does this come from??? I feel like this is ******* and i would not recommend anyone take out a contact with this company as being ****med for any amount of money is unfair. I am not able to get a proper response from the MTN staff and have just been told i need to pay it and if i want to cancel my contract i will be charged a fee. If i decided not to pay for a month or 2 they would blacklist me, yet they can double charge for no reason and i must accept this! its pathetic.
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Please accept our apologies for any inconvenience caused.
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Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to your complaint and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
