NS
Niel S

1 reviews | Active since Jun 2015

10 Jun 2015, 12:04

**************** + horrible service!

Have had a contract for almost 2 years now with MTN SP. The promo they contacted me with was for R200 airtime, 200sms, 200mb. Even though these limits were hardly reached ever, I received crazy bills month on month. I queried this with them numerous times with no luck - impossible to get explanation for these bills. <br> <br> As I now called them to cancel my service at the end of the 2yr contract, I was informed that I do not receive the 200mb data that was part of the promo - no wonder the crazy bills!! <br> <br> I would like someone from MTN to contact me and explain to me how I end up paying so much and if the billing has been wrong, by how much - but that is too much to ask. When querying this, the response is despondent and they basically tell me to figure it out myself.<br> <br> In summary:<br> - Not getting data that was sold to me under my contract<br> - This lead to large bills over an extended time<br> - Lack of MTN to explain my bills<br> - Extremely long waiting to reach call centre agents<br> - No follow up / feedback on significant queries raised<br> - Oh, and did I mention the ludicrous out of bundle rates?!!!<br> <br> This is shocking! What do I do? Sue them?

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 15:06
Official
Hello Niel_Smit,

Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .

Regards,
MTN Service Provider

Best regards,