**************** from MTN

Can someone in that useless accounts department allocate the payment I made on the 30th of October 2021, it's the 13th of November and still the payment is not reflecting which is affecting my cellphone number because my number is being softlocked for a payment I know I have made.

Secondly I made changes to my profile as MTN has a tendency of getting into my account and deducting an amount we did not agree upon; again my account was debited without my instruction.

Can someone please explain what the hell is going on and why is it taking forever to allocate payments.