**************** from MTN

I'm really at my wit's end with MTN. Fo rthe past two months I've noticed that my MTN debit order for my SIM only contract was slightly more than usual. When I enquired on 17 July 2020 Zandile (MTN) told me that the additional amount was for a data contract that I "never concelled", which did make sense to me because the additional amount they charged me was for R43 and what data contrcat is prized at R42, at least not one that I've ever used. Long story short on 21 June 2020 (ref no ***6) they said they have cancelled that contract. On 12 August 2020 I followed up and Penelope (MTN Retentions) assured me that that the data contract was cancelled and that they will refumd the money that they over charged me (ref. ***).

However, on 15 August 2020, not only DID THEY NOT CANCEL the data contract, but they have now increased the amout that they're deducting from me with additional R180.

Can someone please sort out this mess and pay the money that you've ****** from me back!!!!!

Michael