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I received my January 2020 statement. It reflected a closing balance of R518 on 26/01/2020. Then I received my February 2020 statement. It reflected an opening balance of R777 on 26/01/2020. Without any explanatory transaction or debit, MTN just started the new statement by adding R259 to my account. I brought this to the attention of customercare at MTN, supplying them with the supporting documentation. It took them 2 weeks to answer my query and only to ask for more information on my account (the same information was already in the statements I sent to them). Today, a further two weeks later, I have not received any response from MTN.