1 reviews | Active since May 2013
**************** - Bought data bundle and got charge for out of bundle
<p>I bought 500 MB on the 23 of December 2016 at 17h19. When the data was depleted I bought a 1 day data bundle on the 24 of December 2016 at 12h03. At 20h54 on the 24 of December 2016, I bought another 1 GB. But on my statement I was charges for R935,36 of data!!! I bought bundle and you still charged me! How can you charge me for data if I buy a 24hour data bundle??? I always buy data if it is depleted, now you charge me out of bundle rates while buying bundles - ridiculous. R935,36 for one day !!!</p>
Good day Gerahard
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Good day Gerahard
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***