IM
Ishmael M
1 reviews | Active since Aug 2015
05 Aug 2015, 19:29
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on May 25 2015, I opened a Top Up Contract account with MTN. The monthly fee is R 698.00. Under the contract, I receive R200,00 airtime , no SMS or Data per month. If my R200,00 airtime is exhausted, I am supposed to top up on my own. End of June 2015, I was shocked to receive a bill for R2500. I have tried in vain to have this rectified for the past two months. Recently I received another bill for R6800 from MTN for the same contract regardless of the fact that I have not even finished the R200 airtime I receive monthly. Everyone at MTN seems to be unable /not willing to help in rectifying this mess.
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MTN South Africa's replyOfficial
24 Aug 2015, 09:53Hello imoliba@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this matter to our billing desk for them to investigate and provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this matter to our billing desk for them to investigate and provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 09:53
Official
Hello imoliba@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this matter to our billing desk for them to investigate and provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this matter to our billing desk for them to investigate and provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,