UC
Ursula C
1 reviews | Active since Mar 2013
05 Jun 2015, 12:31
****************
PLEASE REFER TO MY PREVIOUS COMPLAINT<br> dear Wenzile Masina<br> REQ:***<br> THAT STILL HAS NOT BEEN RESOLVED.<br> <br> AND DEACTIVATE MY INTERNATIONAL ROAMING IMMEDIATLY!!!<br> I DID NOT GIVE CONSENT FOR THIS. NOR DO I WANT THIS.<br> AND I HAVE THE RIGHT TO INSIST THAT YOU STOP CHANGING MY ACCOUNT THE WAY YOU WANT, AND FIX YOUR ISSUES AND STOP COSTING ME EXTRA MONEY.<br> <br> HOW MANY TIMES DOES ONE HAVE TO ASK AND ASK AND ASK AND ASK???
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 14:56Hello Ursh888,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your number ending in 779 is due to expire on 26 June 2015, please contact us on the 27 June 2015 to request migration of the number. The number ending in 102 is due to expire on 28 June 2015, please contact us on the 29 June 2015 to request the migration of the number.
Kindly note that you will forfeit any remaining airtime, SMS and data remaining.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your number ending in 779 is due to expire on 26 June 2015, please contact us on the 27 June 2015 to request migration of the number. The number ending in 102 is due to expire on 28 June 2015, please contact us on the 29 June 2015 to request the migration of the number.
Kindly note that you will forfeit any remaining airtime, SMS and data remaining.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 14:56
Official
Hello Ursh888,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your number ending in 779 is due to expire on 26 June 2015, please contact us on the 27 June 2015 to request migration of the number. The number ending in 102 is due to expire on 28 June 2015, please contact us on the 29 June 2015 to request the migration of the number.
Kindly note that you will forfeit any remaining airtime, SMS and data remaining.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your number ending in 779 is due to expire on 26 June 2015, please contact us on the 27 June 2015 to request migration of the number. The number ending in 102 is due to expire on 28 June 2015, please contact us on the 29 June 2015 to request the migration of the number.
Kindly note that you will forfeit any remaining airtime, SMS and data remaining.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,